Online Banking Security

At Deutsche Bank we use an advanced security system that allows you to view your accounts, conduct your banking and invest with total peace of mind.
Read through our security recommendations and find out through examples how to detect potential fraud situations.

Use only computers that are protected by antivirus and firewall software.
Register for free Antiphishing Alerts and receive notifications for when payments are made into and out of your account.

Security recommendations

Personal, non-transferable log-in details

Four log-in codes to ensure your data are kept fully secure.

  • DNI, passport, NIE (Residence Card Nr.). You will have to write it the same way it is registered on our database. Therefore, we suggest you to check its format by looking at your contracts or settlements.
  • Reference: six- or seven-digit number on your coordinates card (TCC).
  • Password: four-digit access number (NIT).
  • When carrying out certain transactions, you will be asked to enter a number from your personal code card. The transactions that require this code are marked by the initials TCC (Personal Code Card).
  • Furthermore, in order to make your online banking operations more secure, we will shortly start sending you a security code via text message whenever you make certain online purchases or transfers.
Security measures for your log-in details
  • Never send your Deutsche Bank Online Service log-in details by email.
  • Never enter your log-in details on a website other than Deutsche Bank's Online Banking website or a secure credit card purchase system certified by Visa or Mastercard.
  • Never send your log-in details through the contact forms available on the Deutsche Bank website. Use them only to log on to the Online Banking service.
  • When you give your log-in details to a Deutsche Bank Banca Telefónica operator over the telephone, make sure you established the call. Never write down your log-in details on a piece of paper.
  • When entering your details, make sure no-one can see them.
  • Never keep your password (NIT) with your code card for accessing the Deutsche Bank Online Service.
  • Choose a password that is not easy for others to guess (avoid combinations such as 1111, 2222, 3333 etc., or your date or year of birth, etc.).
  • In the event of the loss or theft of your security details, or if you suspect that security issues or other anomalies have arisen, you should contact Customer Service as soon as possible. Your Online Banking services will then be blocked until you have been issued new security details and/or a new code card.
  • Should Deutsche Bank have reasonable grounds to suspect that a transaction may be subject to security issues, it may stop the issue of a transfer. In such an event, Deutsche Bank will inform the Customer concerned in the shortest possible delay of the reasons for disabling the service. To reactivate an account, Customers should contact Deutsche Bank’s Customer Service.

A few tips for safer browsing
  • Use only computers that are protected by antivirus and firewall software.
  • Register for free Antiphishing Alerts and receive notifications for when payments are made into and out of your account.
  • It is advisable to browse through reliable websites only.
  • Never leave your computer unattended while you are still logged on.
  • When entering confidential details (such as your user name, reference or password), make sure you do so from a secure page. If you are on a secure page, you should see a closed padlock icon at the bottom of the screen.
  • When logging on to the Deutsche Bank Online service, once you have entered your details the system will show the date and time of your last login. The date and time shown on the screen should match the actual date and time of your last login.
  • Remember to log out of the online banking service once you have completed your transactions.
  • Beware of Phishing! The term 'phishing' refers to a new online fraud scheme that involves masquerading as a trustworthy financial entity, via an electronic communication, using logos and formats that are similar to those of the entity, to acquire log-in details, credit card numbers and other sensitive financial information.
  • When accessing the Deutsche Bank website, type in the address yourself, do not access the website via an e-mail or a link.
  • Beware of links contained in e-mails, as this is the most common method used by "phishers" to carry out their attacks.
  • If you are not using your own computer, delete the cache files after logging out. Thus, no-one will be able to access your banking information. Never log on to your online banking account from a public computer or a computer with no antivirus protection, or which is likely to contain malicious software.
  • Remember never to disclose your log-in details, especially by email. Deutsche Bank will never ask you to give your log-in details in writing, over the telephone or by email.
Maximum security in your transactions
  • For your security, should Deutsche Bank have reasonable grounds to suspect that a transaction may be subject to security issues, it may temporarily block the service. In such an event, we will inform in the shortest possible delay.
  • To reactivate an account, you should contact Deutsche Bank’s Customer Service.
Security measures to protect your online purchases

At Deutsche Bank we use a security system to ensure that all the purchases you make with your debit or credit card are protected.
This means that if the virtual store uses the same security standard, you will need to follow a few simple steps when making online purchases:

  • First of all, you will be requested to enter the number and expiry date of your debit or credit card on a page that will appear in the online store.
  • You will then be directed to a Deutsche Bank page where you will be asked to enter your password to log in to the remote Banking Service (Internet or Telephone) and a number from your DB Online Confirmation Code Card.
  • We will also send you an SMS with an additional security code every time you wish to make certain purchases online.
Release of liability
  • Deutsche Bank shall take every measure to ensure that its online services are readily available. However, it assumes no liability whatsoever for any damages that Customers or third parties may incur in the event that any of its services or features cannot be used, or in the event that an instruction given online is unable to be sent due to interferences, omissions, errors, loss of information, interruptions, outages, breaches of confidentiality and/or the unauthorised access to information or personal details arising from network problems not attributable to Deutsche Bank, or for any breakdowns in the running of or access to electronic media, whether public or private, as well as in the IT systems or electronic media used.
  • Deutsche Bank likewise assumes no liability whatsoever for delays arising from power failures, blackouts, errors or surges in power grids and the IT systems or electronic networks that affect or prevent the completion of queries or operations, nor for damages that the Customer may incur as a result of errors in the information given by service providers other than the Bank even if received thorough a service governed by this agreement, or those arising from the unauthorised access by third parties or attacks from what are known as "computer viruses". The information contained in the various magnetic, optical or similar media may not be copied, modified or altered and, in particular, that posted on the Bank's website through which this service is provided or any other similar system or service may not be associated with others. The aforementioned release of liability shall likewise apply in cases not attributable to the Bank or, in general, events caused by force majeure or acts of God.
  • The Customer must likewise inform the Bank should she/he suspect that security issues or anomalies have arisen in respect of a payment made online or using the telephone service, in the shortest possible delay. The Bank must confirm that it has received such an urgent message on the same day, or the following day if this is not possible, using any method that requires acknowledgement of receipt.
FAQ'S

What should I do in the event of the loss or theft of my Online Banking security details?

In the event of the loss or theft of your security details, or if you suspect that security issues or other anomalies have arisen, you should contact Customer Service as soon as possible. Your Online Banking services will then be blocked until you have been issued new security details and/or a new code card.

What should I do in the event of uncertainty about the security of an operation?

In the event that you suspect that security issues or anomalies have arisen related to an online payment, please inform us through our Customer Service or your branch, in the shortest possible delay.

How secure is Deutsche Bank's Online Banking service? 

Deutsche Bank takes every precaution to ensure the maximum availability, security and integrity of its Online Banking service.
Deutsche Bank assumes no liability whatsoever for any potential damages incurred due to network problems not attributable to the Bank, such as power cuts, outages, computer viruses, network failures, the loss of credentials and/or the unauthorised access to information or personal data, or errors in the information received from service providers other than the Bank.

We offer you the following guarantees

All your information is protected via the SSL protocol

The SSL (Secure Sockets Layer) protocol encrypts data between your computer and Deutsche Bank using 128-bit encryption. Therefore, once the information has been converted into unintelligible codes, no-one is able to view, access or reproduce the data exchanged between your computer and our system.

To ensure that the SSL system is selected, once you have accessed the "operate" section of the online banking website, look out for the padlock icon which appears at the bottom of the screen or in the address bar: if the address starts with https instead of http, the page is secure. The browser will warn you if you move from a secure page to an unsecure page through a window that opens automatically.

Verisign has certified our website and guarantees your security

Verisign, the world leader for digital certificates, has certified us as a fully secure website. Around 125,000 websites, mostly related to e-commerce and virtual banking, share this certificate. Each year we are audited by Verisign specialists to renew our certificate.

If you wish to ask a question or if you have detected an error in the security recommendations, please do not hesitate to contact the Customer Service Department by telephone on 902.24.01.24 (Spain) or +34.93.366.51.01 (from abroad).

Contact

Customer service:
+34.93.366.51.01

Online Banking Security: Examples

Security measures for your log-in details

When carrying out certain transactions, you will be asked to enter a number from your personal code card. The transactions that require this code are marked by the initials TCC (Personal Code Card).

IMPORTANT: We will never ask you to provide more than one code per transaction.

Examples of potential fraudulent websites

In the following examples the system requests several codes; these are fake websites that pass off as Deutsche Bank. In such cases, do not enter the codes requested:





If you wish to ask a question or if you have detected an error in the security recommendations, please do not hesitate to contact the Customer Service Department by telephone on 902.24.01.24 (Spain) or +34.93.366.51.01 (from abroad).

How does Deutsche Bank request the codes?

When carrying out certain transactions, the system will request you to provide one number from your personal code card:

If you wish to ask a question or if you have detected an error in the security recommendations, please do not hesitate to contact the Customer Service Department by telephone on 902.24.01.24 (Spain) or +34.93.366.51.01 (from abroad).